JNE

With a vision of becoming a leading Indonesian logistics company with global competitiveness, JNE aims to consistently provide excellent customer experiences

JNE, officially known as PT. Tiki Jalur Nugraha Ekakurir, is a leader in Indonesia's logistics and freight forwarding sector, established in 1990. Their mission emphasizes delivering reliable, fast, and responsible services, which has helped them build a reputation for credibility and trust across a vast network covering over 83,000 cities and employing more than 50,000 staff nationwide.

OUR ROLE

Website

OBJECTIVES

Revamping JNE’s Customer Experience

OBJECTIVES

Revamping JNE’s Customer Experience

Revolutionize how customers interact with JNE services by developing a user-friendly interface that simplifies package tracking and order management. This will enable quicker access to shipment statuses and streamline the ordering process, enhancing overall user satisfaction."

CHALLENGES

Optimizing for fast, reliable shipment tracking.

Designing an intuitive interface that allows users to easily track shipments and check freight rates with fewer clicks.
Optimizing the website to manage high user traffic effectively, ensuring fast response times and seamless functionality during peak usage.
Enhancing system integration to provide timely and accurate updates on package locations and rate calculations.